User Manual

User Manual – Al-Muhafiz Trackers (Private) Limited

CVAS License No: CVAS-1218/PTA/2025
Last Updated: 13 September 2025

Our tracking services are intended for users 18 years and older. By using our system, you confirm you meet this requirement.
No unauthorized repairs or modifications should be made to the tracking device or connected sensors (fuel, SOS, ignition, etc.). Tampering may void warranty and result in service suspension.
Payments must be made only to Al-Muhafiz Trackers official bank account or through authorized dealers. Always obtain a computerized receipt.
Do not share login details with unauthorized persons. Keep your account secure at all times.
Only company-authorized electricians or mechanics are permitted to install or remove the tracker and its accessories.

Download & Install: Get the Al-Muhafiz Trackers app from the official app store or company website.
Login: Enter your registered mobile number / username and password provided at activation.
Live Tracking: View real-time location of your vehicle on the map (Google Maps API enabled).
History Playback: Review past routes, ignition status, and alerts for up to 90 days (depending on package).
Alerts: Receive push notifications, SMS, and robocalls for ignition ON/OFF, SOS, door/window breach, or fuel consumption updates.
Engine Cut-Off: Where supported, you can remotely disable or enable the vehicle engine from within the app.

Subscription Renewal: Service charges and renewal reminders will be sent via SMS, notification, or robocall in advance.
Payment Methods:
- Official company bank account
- Authorized dealer/agent (with receipt)
Value-Added Features: Real-time fuel monitoring, door/window breach alerts, dashcam integration, and more may be included in selected packages.

Device not responding: Check Is GSM Networks are working in your are, power connection, and ignition wiring. Use Restart Command if required.
SIM not working: Ensure GSM network is normal and SMS/call/GPRS services enabled of Mobile operators(JAZZ,ZONG,TELENOR,UFONE).
GPS weak/no signal: Park vehicle in open area away from tall buildings or metal structures. Avoid underground parking.
No alerts received: Check notification settings in app and verify you granted permission for SMS/robocalls during signup.
Engine cut-off not working: Ensure relay wiring is correct and vehicle is compatible with remote shutdown feature.

We are committed to PTA-compliant complaint handling and consumer protection. You can contact us:

If an issue is unresolved, you may escalate your complaint to PTA Consumer Protection Directorate at [email protected].