1. Scope
This Policy covers dispatch/delivery of tracking Equipment and on-site / workshop installation by AL-MUHAFIZ TRACKERS (PRIVATE) LIMITED and authorised technicians.
2. Order confirmation
- Orders are confirmed after quotation acceptance and required KYC / vehicle details
- We confirm package, Equipment type, installation city, charges, and approximate schedule in writing (SMS/email/WhatsApp)
- Service activation follows successful installation and commissioning (Commencement Date)
3. Shipping / delivery of equipment
- Where Equipment is shipped before installation (for example dealer pickup or remote areas), delivery timelines depend on courier partner and destination city
- Typical dispatch window after confirmation: 1–5 working days (subject to stock and KYC completion)
- Risk of loss passes on documented delivery to the address/person you nominate, unless otherwise agreed
- Inspect the parcel on receipt. Report transit damage within 48 hours with photos and airway bill / courier receipt
- Shipping fees, if not included in your package, are disclosed before dispatch
We do not guarantee same-day courier delivery nationwide. Force majeure and Carrier delays may extend timelines.
4. Installation scheduling
- Installation is performed by AL-MUHAFIZ technicians or authorised partners during servicing hours: Monday–Saturday, 9:00 AM – 8:00 PM (excluding public holidays), unless a special appointment is agreed
- We coordinate a time window with you by phone/WhatsApp
- Typical installation duration: about 30–60 minutes per vehicle depending on vehicle type and accessories (immobiliser, fuel sensor, etc.)
- Fleet jobs may be scheduled in batches at your premises subject to access and vehicle availability
5. Customer responsibilities before installation
- Provide accurate vehicle registration details and access to the vehicle
- Ensure the vehicle is available at the agreed location on time
- Disclose prior aftermarket electrical work that may affect installation
- Ensure an authorised person is present to inspect and sign the handover / inspection sheet
- Provide consent for alert channels (SMS, push, WhatsApp, and robocalls if selected) as part of activation paperwork
6. Return policy (physical devices)
- Physical GPS devices can be returned within seven (7) days of purchase if unused and in original condition, subject to technical inspection (see Refund & Return Policy)
- Customized or installed devices are non-returnable
- Where Equipment is shipped before installation, inspect on receipt and report transit damage within 48 hours with photos and courier receipt
7. What installation includes
- Fitting of the GPS tracker and required wiring/harness as per package
- Basic functional test (power, GPS fix, server connectivity)
- Assistance creating / verifying portal or mobile app login where included
- Brief operating instructions and support contacts
Major body modifications are not performed. Installation may involve discreet mounting and standard electrical connections authorised under the service agreement.
8. Failed visits and rescheduling
- If the vehicle/authorised person is unavailable without at least four (4) hours' notice, a revisit fee may apply as quoted
- Technician delays will be communicated; alternative slots offered
9. Out-of-city / remote installation
- Available in many cities through our network; coverage confirmed at booking
- Travel / logistics charges for remote sites are disclosed before confirmation
- Illustrative visit charge references in PTA templates (for example within-city vs out-of-city service calls) may be updated in your quotation — your signed quote controls
10. Uninstallation, transfer, and reinstallation
- Uninstallation / transfer to another vehicle is a paid service unless included in package
- For rental Equipment, devices must be returned in reasonable condition on termination
- Client-side removal without notice may void warranty and, for rental units, incur device cost recovery
- Devices held in store after authorised uninstall may be retained for a limited custody period (for example up to three months for rental/return workflows) as stated in your agreement
11. Ownership and SIM / connectivity
- Purchased Equipment belongs to the paying customer (or financier until payoff)
- Tracking SIMs / connectivity are provided for AL-MUHAFIZ service use and must not be removed or misused; misuse may lead to suspension and liability for losses
12. Data and consent at handover
At installation/handover we confirm your alert preferences. Critical automated calls / robocalls and SMS security alerts require express consent. You can change non-mandatory preferences later via support or app settings. Details: Privacy Policy.
13. Defects after installation
- Report connectivity or hardware issues immediately with vehicle number and symptoms
- Warranty service follows the Terms & Conditions warranty clause
- QoS / fault complaints aim for rapid restoration in line with PTA KPIs
14. Contact
Scheduling & logistics: +92 311 1133170 | [email protected] | Contact page
Last updated: 24 July 2026
Questions? Email [email protected] or call +92 311 1133170.